Check List on reporting problems in ITPA.
On what platform is ITPA installed on ? Please specify the version as well.
AIX ( e.g: 6.1) , RHEL 5.5 -5.6, Windows 2012, etc
Is this 32 or 64 bit.
Is the platform configuration supported as listed in this URL ? ( Check for appropriate ITM version )
http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.2.3%2Fitm623_install243.htm&path=3_1_2_0_6_0_6_0
What Database is the ITPA connecting to
a ) If DB2 - which version - V9.5 , V9.7, V 10.1 _______
b ) Oracle ___________________________________
c) MYSQL ___________________________________
Was this an upgrade from an earlier ITM/ITPA to newer ITM/ITPA.
e.g: Was an earlier 6.2.3 FP1 running and now upgraded to ( .e.g: 6.3.0)
New /Upgrade - If Upgrade - State the Old and the New versions of ITM.
_________________________________________________________
Was the ITPA problem you are reporting noticed after the upgrade ? ( or was it an existing one and reporting it now )
Was the installation of ITM using manual step by step or silent install ?
ITM step by step:
install.sh
ITM Silent install
install.sh -h <> -p <silent_install.sh >
Was the ITPA installed manually step by step or silent install.sh
./install.sh -h <ITMHOME> -p samples/silent_install_tems.txt
./install.sh -h <ITMHOME> -p samples/silent_install_tepa.txt
..silent_install_domains.txt ..silent_install_tems.txt
..silent_install_tepa.txt
..silent_install_teps.txt
..silent_install_tepw.txt
__
Was ITPA configured using MTEMS ( Manage Tivoli Enterprise Monitoring Server )
Yes/No
____________________
Was the 'Test Connection' successful when configuring the ITPA.
Yes/No
If no, Then this has to be fixed first, before ITPA can communicate.
Find the right JDBC driver and check that the DB itmuser schema is right ?
I need a snapshot at this time of the failure ?
If ITPA is installed on this server,
Run the cinfo -t // check that the PA is in Product Desc
*********** Tue Aug 20 04:19:44 EDT 2013 ******************
User: root Groups: root bin daemon sys adm disk wheel
Host name : nc9118041057 Installer Lvl:06.30.02.00
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory
PC PRODUCT DESC PLAT VER BUILD INSTALL DATE
as Tivoli Enterprise Monitoring Automation Server li6263 06.30.02.00 d3190a 20130715 0052
ax IBM Tivoli Monitoring Shared Libraries li6263 06.30.02.00 d3190a 20130715 0051
cj Tivoli Enterprise Portal Desktop Client li6263 06.30.02.00 d3190a 20130715 0113
cq Tivoli Enterprise Portal Server li6263 06.30.02.00 d3190a 20130715 0115
cw Tivoli Enterprise Portal Browser Client li6263 06.30.02.00 d3190a 20130715 0114
gs IBM GSKit Security Interface li6243 08.00.50.05 d3189a -
hd Warehouse Proxy li6263 06.30.02.00 d3190a 20130715 0122
iu IBM HTTP Server li6263 08.00.00.01 d3189a 20130715 0114
iw IBM Tivoli Enterprise Portal Server Extensions li6263 08.00.06.00 d3189a 20130715 0114
jr Tivoli Enterprise-supplied JRE li6263 07.04.02.00 201305211258 -
kf IBM Eclipse Help Server li6263 06.30.02.00 d3189a 20130715 0115
lz Monitoring Agent for Linux OS li6263 06.30.02.00 31911 20130715 0250
ms Tivoli Enterprise Monitoring Server li6263 06.30.02.00 d3190a 20130715 0052
pa Tivoli Performance Analyzer li6263 06.30.02.00 31891 20130715 0122 <=============
sh Tivoli Enterprise Monitoring SOAP Server li6263 06.30.02.00 d3190a 20130715 0052
sy Summarization and Pruning Agent li6263 06.30.02.00 d3191a 20130715 0051
t1 File Transfer Enablement li6263 07.30.00.00 20100000-0000 -
ue Tivoli Enterprise Services User Interface Extensions li6263 06.30.02.00 d3190a 20130715 0052
ui Tivoli Enterprise Services User Interface li6263 06.30.02.00 d3190a 20130715 0051
Application support related files : Does the cinfo - report the supported domain application support.
cinfo -t // check that the Agent application support definitions are installed. ( I have only listed the Linux OS Agent domain support here )
PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE
p3 Performance Analyzer Domain for OS agent tms 06.30.02.00 31892 20130730 0756
p3 Performance Analyzer Domain for OS agent tpa 06.30.02.00 31892 20130730 0755
p3 Performance Analyzer Domain for OS agent tpd 06.30.02.00 31892 20130730 0755
p3 Performance Analyzer Domain for OS agent tps 06.30.02.00 31892 20130730 0755
p3 Performance Analyzer Domain for OS agent tpw 06.30.02.00 31892 20130730 0754
Open the TEPS Java Web Start GUI:
( Here are multiple ways, one is the Web Client , and other is the WebStart Client )
The Web Client is the browser based and the WebStart Client /aka thick client - is a java applet, and uses javaws - launch from ITMHOME/Java/JRE/bin )
Launch either of the TEP GUI and click on the PA configuration button on the task bar.
Does it launch and get the DB Connection failure error ? or launch with all the domains tasks showing up.
If the DB connection failure message popup comes up,
Login to DB2 and check if the ITPA tables are installed ?
su - db2inst1
connect to warehous
list tables for all
db2 -f <file_with_above_2lines>
at the top of the list you will see these tables created.
KPAATTR ITMUSER T 2013-08-14-04.11.22.449223
KPACONF ITMUSER T 2013-08-14-04.11.24.016938
KPACONSTRAINTS ITMUSER T 2013-08-14-04.11.22.790563
KPADOMAINS ITMUSER T 2013-08-14-04.11.23.864283
KPAEXCCONSTR ITMUSER T 2013-08-14-04.11.23.782160
KPAEXCEPTIONS ITMUSER T 2013-08-14-04.11.23.705660
KPAFOLDERS ITMUSER T 2013-08-14-04.11.23.611851
KPAIDENTDESTS ITMUSER T 2013-08-14-04.11.22.885313
KPAIDENTSRCS ITMUSER T 2013-08-14-04.11.22.974005
KPAJOINS ITMUSER T 2013-08-14-04.11.23.074940
KPALOCK ITMUSER T 2013-08-14-04.11.23.244406
KPANODES ITMUSER T 2013-08-14-04.11.22.592611
KPAOUTPUTS ITMUSER T 2013-08-14-04.11.22.699775
KPAOUTPUTSETS ITMUSER T 2013-08-14-04.11.23.163996
KPAPROPS ITMUSER T 2013-08-14-04.11.22.149638
KPASPSSTASKS ITMUSER T 2013-08-14-04.11.23.517487
KPATASKS ITMUSER T 2013-08-14-04.11.21.940059
KPATFRAMES ITMUSER T 2013-08-14-04.11.23.343293
If this is not installed then the "DB connection failure" popup occurs.
To resolve this - the Base ITM PA component may not have been installed.
Reinstall the Base ITM and choose the PA component, after installation check that the PA tables are present. ( this is one of the symptoms )
If the tables are present, proceed to look for other symptoms.
( I need the cinfo -t results redirected to a file and sent across )
If window opens successfully, then give me a snapshot of the default analytical tasks ( in this example it is Linux )
Below I have installed the Linux OS Agent - hence they are non-grayed, ( otherwise they would have been grayed out - indicating that you would install the Agent component )
If it is UNIX ,then these are the default tasks - are they there ?
If Windows - the default tasks are : ( Here the tasks are greyed out since I have not installed the Windows OS Domain -If you are looking at Windows OS - then install the Agent, Install the PA Agent again?? and Reconfigure the TEPS "itmcmd config -A cq ")
Is the problem with Historical Collections ?
If no - skip this steps below.
What is the Task Run Interval ?
Above I have set it to 2 minutes once.
e.g: For Available Memory task to run successfully, then Linux VM Stats have to be configured.
Test by playing with changing the granularity of Hourly to see some graphs/charts.
ITPA Logging File configurations :
<ITMHOME>/li6263/pa/config
init.cfg
AgentIdUniqueId__file=local.cfg
ConsolePassword__file=local.cfg
DisableVACM=true
EngineBoots__file=local.cfg
LogCount=3
LogFile=/opt/IBM/ITM/logs/kpacma.log
LogLevel=Debug <== Can be Info or Debug
LogSize=10000000
NotificationQueueLimit=50
UdpPort=-1
<ITMHOME>/li6263/pa/config/agent.cfg
#
# HARMONi Suite 2.1 configuration file
#
set verbose off
#
# Default Communities
#
community add default public RC
community add default private RC
#
# Subagent Section
#
subagent load analytic
subagent load fastira
subagent load fastarithmetic
subagent load fastlineartrend
subagent load spsstrend
subagent load tasksimp
analytic NLT_DELETE_TEMP_FILES=true
# TDW Database Connection
TDW_DB_TYPE=DB2
analytic TDW_DB_TYPE=DB2
analytic TDW_DB_CONN_TYPE=JDBC
analytic TDW_DB_DRIVER=com.ibm.db2.jcc.DB2Driver
analytic TDW_DB_DSN="jdbc:db2://9.118.41.57:50000/WAREHOUS"
analytic TDW_DB_USER=itmuser
analytic TDW_DB_PASSWD={AES256:keyfile:a}j7tKGILZ8xw3myYH3g6sXg==
analytic TDW_DB_SCHEMA=itmuser
analytic SPSS.Home=/opt/IBM/SPSS/StatisticsServer20
analytic SPSS.Enabled=false
analytic TEP_TMSC=ip.pipe:#9.118.41.57
analytic start
ITPA log files.
<ITMHOME>/logs/kpacma.log
On what platform is ITPA installed on ? Please specify the version as well.
AIX ( e.g: 6.1) , RHEL 5.5 -5.6, Windows 2012, etc
Is this 32 or 64 bit.
Is the platform configuration supported as listed in this URL ? ( Check for appropriate ITM version )
http://pic.dhe.ibm.com/infocenter/tivihelp/v15r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.2.3%2Fitm623_install243.htm&path=3_1_2_0_6_0_6_0
What Database is the ITPA connecting to
a ) If DB2 - which version - V9.5 , V9.7, V 10.1 _______
b ) Oracle ___________________________________
c) MYSQL ___________________________________
Was this an upgrade from an earlier ITM/ITPA to newer ITM/ITPA.
e.g: Was an earlier 6.2.3 FP1 running and now upgraded to ( .e.g: 6.3.0)
New /Upgrade - If Upgrade - State the Old and the New versions of ITM.
_________________________________________________________
Was the ITPA problem you are reporting noticed after the upgrade ? ( or was it an existing one and reporting it now )
Was the installation of ITM using manual step by step or silent install ?
ITM step by step:
install.sh
ITM Silent install
install.sh -h <> -p <silent_install.sh >
Was the ITPA installed manually step by step or silent install.sh
./install.sh -h <ITMHOME> -p samples/silent_install_tems.txt
./install.sh -h <ITMHOME> -p samples/silent_install_tepa.txt
..silent_install_domains.txt ..silent_install_tems.txt
..silent_install_tepa.txt
..silent_install_teps.txt
..silent_install_tepw.txt
__
Was ITPA configured using MTEMS ( Manage Tivoli Enterprise Monitoring Server )
Yes/No
____________________
Was the 'Test Connection' successful when configuring the ITPA.
Yes/No
If no, Then this has to be fixed first, before ITPA can communicate.
Find the right JDBC driver and check that the DB itmuser schema is right ?
I need a snapshot at this time of the failure ?
If ITPA is installed on this server,
Run the cinfo -t // check that the PA is in Product Desc
*********** Tue Aug 20 04:19:44 EDT 2013 ******************
User: root Groups: root bin daemon sys adm disk wheel
Host name : nc9118041057 Installer Lvl:06.30.02.00
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory
PC PRODUCT DESC PLAT VER BUILD INSTALL DATE
as Tivoli Enterprise Monitoring Automation Server li6263 06.30.02.00 d3190a 20130715 0052
ax IBM Tivoli Monitoring Shared Libraries li6263 06.30.02.00 d3190a 20130715 0051
cj Tivoli Enterprise Portal Desktop Client li6263 06.30.02.00 d3190a 20130715 0113
cq Tivoli Enterprise Portal Server li6263 06.30.02.00 d3190a 20130715 0115
cw Tivoli Enterprise Portal Browser Client li6263 06.30.02.00 d3190a 20130715 0114
gs IBM GSKit Security Interface li6243 08.00.50.05 d3189a -
hd Warehouse Proxy li6263 06.30.02.00 d3190a 20130715 0122
iu IBM HTTP Server li6263 08.00.00.01 d3189a 20130715 0114
iw IBM Tivoli Enterprise Portal Server Extensions li6263 08.00.06.00 d3189a 20130715 0114
jr Tivoli Enterprise-supplied JRE li6263 07.04.02.00 201305211258 -
kf IBM Eclipse Help Server li6263 06.30.02.00 d3189a 20130715 0115
lz Monitoring Agent for Linux OS li6263 06.30.02.00 31911 20130715 0250
ms Tivoli Enterprise Monitoring Server li6263 06.30.02.00 d3190a 20130715 0052
pa Tivoli Performance Analyzer li6263 06.30.02.00 31891 20130715 0122 <=============
sh Tivoli Enterprise Monitoring SOAP Server li6263 06.30.02.00 d3190a 20130715 0052
sy Summarization and Pruning Agent li6263 06.30.02.00 d3191a 20130715 0051
t1 File Transfer Enablement li6263 07.30.00.00 20100000-0000 -
ue Tivoli Enterprise Services User Interface Extensions li6263 06.30.02.00 d3190a 20130715 0052
ui Tivoli Enterprise Services User Interface li6263 06.30.02.00 d3190a 20130715 0051
Application support related files : Does the cinfo - report the supported domain application support.
cinfo -t // check that the Agent application support definitions are installed. ( I have only listed the Linux OS Agent domain support here )
PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE
p3 Performance Analyzer Domain for OS agent tms 06.30.02.00 31892 20130730 0756
p3 Performance Analyzer Domain for OS agent tpa 06.30.02.00 31892 20130730 0755
p3 Performance Analyzer Domain for OS agent tpd 06.30.02.00 31892 20130730 0755
p3 Performance Analyzer Domain for OS agent tps 06.30.02.00 31892 20130730 0755
p3 Performance Analyzer Domain for OS agent tpw 06.30.02.00 31892 20130730 0754
Open the TEPS Java Web Start GUI:
( Here are multiple ways, one is the Web Client , and other is the WebStart Client )
The Web Client is the browser based and the WebStart Client /aka thick client - is a java applet, and uses javaws - launch from ITMHOME/Java/JRE/bin )
Launch either of the TEP GUI and click on the PA configuration button on the task bar.
Does it launch and get the DB Connection failure error ? or launch with all the domains tasks showing up.
If the DB connection failure message popup comes up,
Login to DB2 and check if the ITPA tables are installed ?
su - db2inst1
connect to warehous
list tables for all
db2 -f <file_with_above_2lines>
at the top of the list you will see these tables created.
KPAATTR ITMUSER T 2013-08-14-04.11.22.449223
KPACONF ITMUSER T 2013-08-14-04.11.24.016938
KPACONSTRAINTS ITMUSER T 2013-08-14-04.11.22.790563
KPADOMAINS ITMUSER T 2013-08-14-04.11.23.864283
KPAEXCCONSTR ITMUSER T 2013-08-14-04.11.23.782160
KPAEXCEPTIONS ITMUSER T 2013-08-14-04.11.23.705660
KPAFOLDERS ITMUSER T 2013-08-14-04.11.23.611851
KPAIDENTDESTS ITMUSER T 2013-08-14-04.11.22.885313
KPAIDENTSRCS ITMUSER T 2013-08-14-04.11.22.974005
KPAJOINS ITMUSER T 2013-08-14-04.11.23.074940
KPALOCK ITMUSER T 2013-08-14-04.11.23.244406
KPANODES ITMUSER T 2013-08-14-04.11.22.592611
KPAOUTPUTS ITMUSER T 2013-08-14-04.11.22.699775
KPAOUTPUTSETS ITMUSER T 2013-08-14-04.11.23.163996
KPAPROPS ITMUSER T 2013-08-14-04.11.22.149638
KPASPSSTASKS ITMUSER T 2013-08-14-04.11.23.517487
KPATASKS ITMUSER T 2013-08-14-04.11.21.940059
KPATFRAMES ITMUSER T 2013-08-14-04.11.23.343293
If this is not installed then the "DB connection failure" popup occurs.
To resolve this - the Base ITM PA component may not have been installed.
Reinstall the Base ITM and choose the PA component, after installation check that the PA tables are present. ( this is one of the symptoms )
If the tables are present, proceed to look for other symptoms.
( I need the cinfo -t results redirected to a file and sent across )
If window opens successfully, then give me a snapshot of the default analytical tasks ( in this example it is Linux )
Below I have installed the Linux OS Agent - hence they are non-grayed, ( otherwise they would have been grayed out - indicating that you would install the Agent component )
If it is UNIX ,then these are the default tasks - are they there ?
If Windows - the default tasks are : ( Here the tasks are greyed out since I have not installed the Windows OS Domain -If you are looking at Windows OS - then install the Agent, Install the PA Agent again?? and Reconfigure the TEPS "itmcmd config -A cq ")
Is the problem with Historical Collections ?
If no - skip this steps below.
What is the Task Run Interval ?
Above I have set it to 2 minutes once.
e.g: For Available Memory task to run successfully, then Linux VM Stats have to be configured.
Test by playing with changing the granularity of Hourly to see some graphs/charts.
ITPA Logging File configurations :
<ITMHOME>/li6263/pa/config
init.cfg
AgentIdUniqueId__file=local.cfg
ConsolePassword__file=local.cfg
DisableVACM=true
EngineBoots__file=local.cfg
LogCount=3
LogFile=/opt/IBM/ITM/logs/kpacma.log
LogLevel=Debug <== Can be Info or Debug
LogSize=10000000
NotificationQueueLimit=50
UdpPort=-1
<ITMHOME>/li6263/pa/config/agent.cfg
#
# HARMONi Suite 2.1 configuration file
#
set verbose off
#
# Default Communities
#
community add default public RC
community add default private RC
#
# Subagent Section
#
subagent load analytic
subagent load fastira
subagent load fastarithmetic
subagent load fastlineartrend
subagent load spsstrend
subagent load tasksimp
analytic NLT_DELETE_TEMP_FILES=true
# TDW Database Connection
TDW_DB_TYPE=DB2
analytic TDW_DB_TYPE=DB2
analytic TDW_DB_CONN_TYPE=JDBC
analytic TDW_DB_DRIVER=com.ibm.db2.jcc.DB2Driver
analytic TDW_DB_DSN="jdbc:db2://9.118.41.57:50000/WAREHOUS"
analytic TDW_DB_USER=itmuser
analytic TDW_DB_PASSWD={AES256:keyfile:a}j7tKGILZ8xw3myYH3g6sXg==
analytic TDW_DB_SCHEMA=itmuser
analytic SPSS.Home=/opt/IBM/SPSS/StatisticsServer20
analytic SPSS.Enabled=false
analytic TEP_TMSC=ip.pipe:#9.118.41.57
analytic start
ITPA log files.
<ITMHOME>/logs/kpacma.log
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