Unable to launch the SQL developer Java Virtual Machine on Windows 2013

Let;s say you try to start the SQL developer on Windows for the first time - then you would get a prompt asking to indicate the correct location of the Java.



If you entered an incorrect location - then the SQL developer fails to launch ! with the below popup.

To resolve this, go to this location where the SQL developer components gets installed by default on Windows ( in this case Windows 2012) , and change the SetJavaHome location to the correct folder.



Go to sqldeveloper.conf and edit the following line to the correct location to get the application to launch correctly.


Restart the SQL developer. This should resolve it.

How to determine the ITM Performance Analyzer version being installed.

In this blog - I will write about how to determine the version of the PA being installed.

Bring up the MTEMS ( Manage TEMS ) application where the BASE ITM PA component is installed, and look up the version.



However, if the user has upgraded the PA domains to a later version - then one has to drill down to the

c:\IBM\ITM\InstallITM\KinCInfo.exe  on the windows platform and  ITMHOME/bin/cinfo -t ( as in table )  on Linux /UNIX platforms

Here, below I have installed the upgraded PA domains ( i.e the OSAgent and other domains that are supported by the PA ) to 6.3.2 whereas the base PA component is still 6.3.0

Hence the results are as shown.



The one other way is to look up on the TEP GUI Client.

This will tell that the Base PA component ( in this case 6.3.0 ) even though the Domains are upgraded to 6.3.2

So the only way we can find out if the domains are upgraded are to use the (KinCInfo.exe on Windows ) cinfo ( on Linux/UNIX) command.

Performance Analyzer snapshots on Windows 2012 - 64 bit

Some snapshots of ITM Performance Analyzer on  Windows 2012 connecting to DB2.
Other related information is also captured.

http://publib.boulder.ibm.com/infocenter/tivihelp/v61r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.3%2Fwelcome.htm

This is the TEP GUI Client rendering the PA related information, and the Performance Analyzer tasks.





Snapshot of the
        "Manage Tivoli Monitoring " icon on  Windows 2012 :





The Search Option in Windows 2012 is hover to the right of the screen a Popup with the Search on the right appears

Here, one can find the Search or the Find icons.

Snap of the MTEMS - showing ability to configure the PA and other ITM components.




Configiration of the PA - to the Database - here we are connecting to the DB2.
Notice the Database jar files ( db2jcc nd db2jcc_license.jar )



The default password for the itmuser is "itmpswd1".


The ODBC connection is launched from the following folder:





this launches this application.



The cinfo equivalent is KinCInfo.exe  is in c:/IBM/ITM/InstallITM  

Run the script with the -i option to get the list of all installed products.






The installers for 6.3.2 can be found at

http://publib.boulder.ibm.com/infocenter/tivihelp/v61r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.3%2Fwelcome.htm




Run the "setup.exe",and not the "install.exe" to launch the Installer.

Snapshot of some of the Windows OS attributes being configured.




The PA attributes has to be configured on the windows server using the histcoll_os.bat script found in the   installer/scripts/os  folder.

Run the script histcoll_os.bat  by providing the user id and password ( sysadmin / password ) after which you will see the entries in the Tivoli Performance Analyzer Domain for OS Agent.





Note the entries below for the Tivoli Perf Analyzer Domains for OS - these get created after the above script is run.










Below I will show how to distinguish the different types of PA analytical tasks. ( they can be Linear Trending, or Arithmetic Expression , or Non - Linear Trending if SPSS is installed )

Click on the PA config icon on the TEP panel. ( it is the one with up diagonal zigzag arrow mark ) going up.

This opens the PA Tasks panel.

Click on any task and the right side panel shows the task - whether it is 'Arithmetic' or 'Linear trending'

See below examples. "CPU Consumption" is Arithmetic - click on the Input tab to see the arithmetic expression used to calculate the trending.



Below is Linear Trending example.





The logs for the PA can be found in the C;\IBM\ITM\TMAITM6\logs  kpacma..log  folder.
( dir /o /s kpacma.log  - can be used to search in case the install folder is different )


The supported platforms - can be found in the ITM Install guide.
http://publib.boulder.ibm.com/infocenter/tivihelp/v61r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.3%2Finstall%2Fitm_install.htm








( on a related note: PA on Windows 2003 is not supported )

Steps to identify the PA version on the Windows .
  

Installation of Base PA and application support.

My blog here describes how the Base PA from the base ITM gets installed.

Typically on the completion of the Base PA Product and Application Support, and the PA Report and Domain Installer installation, this is how the component list look  like.

The captured snapshots are from RHEL 5.8, 623 FP1 - but related installations results will be similar.

http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/index.jsp?topic=%2Fcom.ibm.itm.doc_6.2.3fp1%2Fdld_itm623fp1.htm






After installation of the Base and the PA add on - this is how it will look like.

cinfo -t  // will show the base PA ,

pa   Tivoli Performance Analyzer                               lx8266  06.23.01.00   20551           20131118 1348
sh   Tivoli Enterprise Monitoring SOAP Server                  lx8266  06.23.01.00   d2050a          20131118 1338
sy   Summarization and Pruning Agent                           lx8266  06.23.01.00   d2047a          20131118 1338
t1   File Transfer Enablement                                  lx8266  07.30.00.00   20100000-0000   -
ue   Tivoli Enterprise Services User Interface Extensions      lx8266  06.23.01.00   d2050a          20131118 1348
ui   Tivoli Enterprise Services User Interface                 lx8263  06.23.01.00   d2050a          20131118 1336
ui   Tivoli Enterprise Services User Interface                 lx8266  06.23.01.00   d2050a          20131118 1336


PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE

a4   Monitoring Agent for i5/OS                                tms     06.23.01.00   20511           20131118 1348
a4   Monitoring Agent for i5/OS                                tps     06.23.01.00   20511           20131118 1351
a4   Monitoring Agent for i5/OS                                tpw     06.23.01.00   20511           20131118 1349
hd   Warehouse Proxy                                           tms     06.23.01.00   d2050a          20131118 1348
hd   Warehouse Proxy                                           tps     06.23.01.00   d2050a          20131118 1351
hd   Warehouse Proxy                                           tpw     06.23.01.00   d2050a          20131118 1349
it   TEC GUI Integration                                       tps     06.23.01.00   d2031a          20131118 1351
it   TEC GUI Integration                                       tpw     06.23.01.00   d2031a          20131118 1349
lz   Monitoring Agent for Linux OS                             tms     06.23.01.00   20471           20131118 1348
lz   Monitoring Agent for Linux OS                             tps     06.23.01.00   20471           20131118 1350
lz   Monitoring Agent for Linux OS                             tpw     06.23.01.00   20471           20131118 1349
ms   Tivoli Enterprise Monitoring Server                       tms     06.23.01.00   d2050a          20131118 1348
nt   Monitoring Agent for Windows OS                           tms     06.23.01.00   20471           20131118 1348
nt   Monitoring Agent for Windows OS                           tps     06.23.01.00   20471           20131118 1351
nt   Monitoring Agent for Windows OS                           tpw     06.23.01.00   20471           20131118 1349
p0   Performance Analyzer Domain for DB2                       tpa     06.23.01.00   20552           20131118 1358
p3   Performance Analyzer Domain for OS agent                  tms     06.23.01.00   20552           20131118 1358
p3   Performance Analyzer Domain for OS agent                  tpa     06.23.01.00   20552           20131118 1358
p3   Performance Analyzer Domain for OS agent                  tps     06.23.01.00   20552           20131118 1357
p3   Performance Analyzer Domain for OS agent                  tpw     06.23.01.00   20552           20131118 1357
p4   Performance Analyzer Domain for Oracle                    tpa     06.23.01.00   20552           20131118 1358
p6   Performance Analyzer Domain for System p                  tpa     06.23.01.00   20552           20131118 1358
pa   Tivoli Performance Analyzer                               tms     06.23.01.00   20551           20131118 1348
pa   Tivoli Performance Analyzer                               tps     06.23.01.00   20551           20131118 1351
pa   Tivoli Performance Analyzer                               tpw     06.23.01.00   20551           20131118 1349
pi   Performance Analyzer Domain for ITCAM RT                  tpa     06.23.01.00   20552           20131118 1358
pu   Performance Analyzer Domain for VMware                    tpa     06.23.01.00   20552           20131118 1358
r2   Agentless Monitoring for Windows Operating Systems        tms     06.23.01.00   201111221341    20131118 1348
r2   Agentless Monitoring for Windows Operating Systems        tps     06.23.01.00   201111221341    20131118 1350
r2   Agentless Monitoring for Windows Operating Systems        tpw     06.23.01.00   201111221341    20131118 1349
r3   Agentless Monitoring for AIX Operating Systems            tms     06.23.01.00   201111221343    20131118 1348



Steps:
First download the base ( this will ask for the PA component as well ) and run the install.

The PA add on installation is required for full PA functionality.

Download both.

Base ITM:

./install.sh

ITM home directory "/opt/IBM/ITM" already exists.
OK to use it [ 1-yes, 2-no; "1" is default ]?

Select one of the following:

1) Install products to the local host.
2) Install products to depot for remote deployment (requires TEMS).
3) Install TEMS support for remote seeding
4) Exit install.


Select PA component and install the application support - TEPS, TEMS

After this - if you run the cinfo - you will see the lines for tpw, tps, tms  for PA.










( Install the agent that is supported by the PA , i.e the OS , ITCAM, DB2 etc etc )before installing the ITPA Report and Domain definitions.

Now, install the Report and Domain Definitions: ( i.e the CI62LML )

./install.sh









Is the selection correct [ 1=Yes, 2=No ; default is "1" ] ? 1

The following application supports are available for installation:

 1) Performance Analyzer Domain for DB2  V06.23.01.00
 2) Performance Analyzer Domain for ITCAM RT  V06.23.01.00
 3) Performance Analyzer Domain for OS agent  V06.23.01.00
 4) Performance Analyzer Domain for Oracle  V06.23.01.00
 5) Performance Analyzer Domain for System p  V06.23.01.00
 6) Performance Analyzer Domain for VMware  V06.23.01.00
 7) all of the above

Type the numbers for the products you want to install, type "b" to change operating system, or type "q" to quit selection.
If you enter more than one number, separate the numbers by a comma or a space.

Type your selections here:  7

The following products will be installed:

  Performance Analyzer Domain for DB2  V06.23.01.00
  Performance Analyzer Domain for ITCAM RT  V06.23.01.00
  Performance Analyzer Domain for OS agent  V06.23.01.00
  Performance Analyzer Domain for Oracle  V06.23.01.00
  Performance Analyzer Domain for System p  V06.23.01.00
  Performance Analyzer Domain for VMware  V06.23.01.00

Are your selections correct [ 1=Yes, 2=No ; default is "1" ] ? 1


(Assuming the agents are installed - the Reports and Domains will be installed )



At the end of it,


cinfo -t ( as in table )  ( notice the base PA )

...Product inventory

PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE

ax   IBM Tivoli Monitoring Shared Libraries                    li6263  06.23.01.00   d2050a          20131119 1043
ax   IBM Tivoli Monitoring Shared Libraries                    lx8263  06.23.01.00   d2050a          20131118 1336
ax   IBM Tivoli Monitoring Shared Libraries                    lx8266  06.23.01.00   d2050a          20131118 1336
cq   Tivoli Enterprise Portal Server                           lx8263  06.23.01.00   d2050a          20131118 1339
cw   Tivoli Enterprise Portal Browser Client                   lx8263  06.23.01.00   d2050a          20131118 1338
gs   IBM GSKit Security Interface                              li6243  07.40.27.00   d2031a          -
gs   IBM GSKit Security Interface                              lx8266  07.40.27.00   d2031a          -
hd   Warehouse Proxy                                           lx8266  06.23.01.00   d2050a          20131118 1348
iu   IBM HTTP Server                                           li6263  07.00.00.00   d2031a          20131118 1339
iw   IBM Tivoli Enterprise Portal Server Extensions            li6263  07.00.19.00   d2031a          20131118 1339
jr   Tivoli Enterprise-supplied JRE                            li6263  06.09.02.00   d2031a          -
jr   Tivoli Enterprise-supplied JRE                            lx8266  06.09.02.00   d2031a          -
kf   IBM Eclipse Help Server                                   li6263  06.23.01.00   d2031a          20131118 1339
ms   Tivoli Enterprise Monitoring Server                       lx8266  06.23.01.00   d2050a          20131118 1338
pa   Tivoli Performance Analyzer                               lx8266  06.23.01.00   20551           20131119 1059  <================== Base PA
sh   Tivoli Enterprise Monitoring SOAP Server                  lx8266  06.23.01.00   d2050a          20131118 1338
sy   Summarization and Pruning Agent                           lx8266  06.23.01.00   d2047a          20131118 1338
t1   File Transfer Enablement                                  lx8266  07.30.00.00   20100000-0000   -
ue   Tivoli Enterprise Services User Interface Extensions      lx8266  06.23.01.00   d2050a          20131118 1348
ui   Tivoli Enterprise Services User Interface                 lx8263  06.23.01.00   d2050a          20131118 1336
ui   Tivoli Enterprise Services User Interface                 lx8266  06.23.01.00   d2050a          20131118 1336
...

PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE

a4   Monitoring Agent for i5/OS                                tms     06.23.01.00   20511           20131118 1348
a4   Monitoring Agent for i5/OS                                tps     06.23.01.00   20511           20131118 1351
a4   Monitoring Agent for i5/OS                                tpw     06.23.01.00   20511           20131118 1349
hd   Warehouse Proxy                                           tms     06.23.01.00   d2050a          20131118 1348
hd   Warehouse Proxy                                           tps     06.23.01.00   d2050a          20131118 1351
hd   Warehouse Proxy                                           tpw     06.23.01.00   d2050a          20131118 1349
it   TEC GUI Integration                                       tps     06.23.01.00   d2031a          20131118 1351
it   TEC GUI Integration                                       tpw     06.23.01.00   d2031a          20131118 1349
lz   Monitoring Agent for Linux OS                             tms     06.23.01.00   20471           20131118 1348
lz   Monitoring Agent for Linux OS                             tps     06.23.01.00   20471           20131118 1350
lz   Monitoring Agent for Linux OS                             tpw     06.23.01.00   20471           20131118 1349
ms   Tivoli Enterprise Monitoring Server                       tms     06.23.01.00   d2050a          20131118 1348
nt   Monitoring Agent for Windows OS                           tms     06.23.01.00   20471           20131118 1348
nt   Monitoring Agent for Windows OS                           tps     06.23.01.00   20471           20131118 1351
nt   Monitoring Agent for Windows OS                           tpw     06.23.01.00   20471           20131118 1349
p0   Performance Analyzer Domain for DB2                       tpa     06.23.01.00   20552           20131119 1127  <==============  Application support , gets installed when "you install the PA component"
p3   Performance Analyzer Domain for OS agent                  tms     06.23.01.00   20552           20131119 1127
p3   Performance Analyzer Domain for OS agent                  tpa     06.23.01.00   20552           20131119 1127
p3   Performance Analyzer Domain for OS agent                  tps     06.23.01.00   20552           20131119 1127
p3   Performance Analyzer Domain for OS agent                  tpw     06.23.01.00   20552           20131119 1126
p4   Performance Analyzer Domain for Oracle                    tpa     06.23.01.00   20552           20131119 1127
p6   Performance Analyzer Domain for System p                  tpa     06.23.01.00   20552           20131119 1127
pa   Tivoli Performance Analyzer                               tms     06.23.01.00   20551           20131119 1100  <==   gets installed when you install the base ITM    install.sh
pa   Tivoli Performance Analyzer                               tps     06.23.01.00   20551           20131119 1100
pa   Tivoli Performance Analyzer                               tpw     06.23.01.00   20551           20131119 1059
pi   Performance Analyzer Domain for ITCAM RT                  tpa     06.23.01.00   20552           20131119 1127



Some sanity checks at the end of it all.

- run the cinfo -t

- login to the database and check that the PA tables are created.

  These are the steps for DB2 ( likewise the steps for other Databases  will be different )
  su - db2inst1
   connect to warehous
   list tables for all

  Database Connection Information

 Database server        = DB2/LINUXX8664 9.7.0
 SQL authorization ID   = DB2INST1
 Local database alias   = WAREHOUS



Table/View                      Schema          Type  Creation time
------------------------------- --------------- ----- --------------------------
KPAATTR                         ITMUSER         T     2013-11-12-16.07.28.321419  <======= From here on... If these are not there - then one of your installation is corrupted - Please investigate and reinstall Base PA ITM.
KPACONF                         ITMUSER         T     2013-11-12-16.07.28.609752
KPACONSTRAINTS                  ITMUSER         T     2013-11-12-16.07.28.382415  <==========
KPADOMAINS                      ITMUSER         T     2013-11-12-16.07.28.546158
KPAEXCCONSTR                    ITMUSER         T     2013-11-12-16.07.28.531426
KPAEXCEPTIONS                   ITMUSER         T     2013-11-12-16.07.28.517418
KPAFOLDERS                      ITMUSER         T     2013-11-12-16.07.28.503666
KPAIDENTDESTS                   ITMUSER         T     2013-11-12-16.07.28.396757
KPAIDENTSRCS                    ITMUSER         T     2013-11-12-16.07.28.412237
KPAJOINS                        ITMUSER         T     2013-11-12-16.07.28.427863
KPALOCK                         ITMUSER         T     2013-11-12-16.07.28.455719
KPANODES                        ITMUSER         T     2013-11-12-16.07.28.351068
KPAOUTPUTS                      ITMUSER         T     2013-11-12-16.07.28.364670
KPAOUTPUTSETS                   ITMUSER         T     2013-11-12-16.07.28.442138
KPAPROPS                        ITMUSER         T     2013-11-12-16.07.28.307424
KPASPSSTASKS                    ITMUSER         T     2013-11-12-16.07.28.488925
KPATASKS                        ITMUSER         T     2013-11-12-16.07.28.292518
KPATFRAMES                      ITMUSER         T     2013-11-12-16.07.28.474141




Post Installation notes :

Go to the Logs folder..
itm_install.log
Look for "Starting new installation "
note the time it was started and what all components were installed.





2013-11-19 12:15:22.794+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      ############# Starting new installation ############## (traceKey:1384843522792)

2013-11-19 12:15:22.806+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      OS Platform: Linux amd64 v. 2.6.18-8.el5
        Package path: /root/Desktop/itpa_623fp1/unix
        CD name: tmv623 (traceKey:1384843522806)

2013-11-19 12:15:22.878+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      Available space on the disk: 18,643,598kB and in system temporary directory: 18,643,648kB (traceKey:1384843522807)

2013-11-19 12:15:23.080+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      The following products are currently installed in [/opt/IBM/ITM]
          Agentless Monitoring for AIX Operating Systems V06.23.01.00 @ Tivoli Enterprise Portal Browser Client support
          Agentless Monitoring for AIX Operating Systems V06.23.01.00 @ Tivoli Enterprise Portal Server support
          Agentless Monitoring for HP-UX O


      Are your selections correct? true (traceKey:1384843532242)

2013-11-19 12:15:33.066+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      ERROR -
 requires that the following products be installed on your system: (traceKey:1384843533065)

2013-11-19 12:15:33.066+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      Tivoli Enterprise Portal Browser Client support IBM Tivoli Composite Application Manager Agent for DB2 V620R100 (traceKey:1384843533066)

2013-11-19 12:15:34.636+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      ERROR -
 requires that the following products be installed on your system: (traceKey:1384843534636)

2013-11-19 12:15:34.637+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      Tivoli Enterprise Portal Browser Client support ITCAM for Client Response Time V620R100 (traceKey:1384843534637)

2013-11-19 12:15:34.637+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      Tivoli Enterprise Portal Browser Client support ITCAM for Robotic Response Time V620R100 (traceKey:1384843534637)

2013-11-19 12:15:34.638+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      Tivoli Enterprise Portal Browser Client support ITCAM for Web Response Time V620R100 (traceKey:1384843534638)

2013-11-19 12:15:36.428+05:30 ITMinstall.CandleInstall main [LOG_INFO]
      Installing Performance Analyzer Domain for OS agent  V06.23.01.00 for Tivoli Enterprise Portal Browser Client support (traceKey:1384843536428)


Bring up TEPS and also look up the PA config button.

( to be continued )

PA configuration button is missing on TEP GUI Client

This may mean the Base PA component is installed - but the KPA tables got missed ! out during installation ( due to some other issues during installation that may have been missed ! )

To resolve it:

login to the TDW and issue the DB2 command.

list tables for all , you will notice that the KPATASKS and other tables did not get installed.

Reinstall Base ITM PA component  all over again, this should install these tables in the Database.

KPAATTR                         ITMUSER         T     2013-11-12-15.32.03.183984
KPACONF                         ITMUSER         T     2013-11-12-15.32.03.587728
KPACONSTRAINTS                  ITMUSER         T     2013-11-12-15.32.03.261101
KPADOMAINS                      ITMUSER         T     2013-11-12-15.32.03.456838
KPAEXCCONSTR                    ITMUSER         T     2013-11-12-15.32.03.433998
KPAEXCEPTIONS                   ITMUSER         T     2013-11-12-15.32.03.421418
KPAFOLDERS                      ITMUSER         T     2013-11-12-15.32.03.409192
KPAIDENTDESTS                   ITMUSER         T     2013-11-12-15.32.03.280190
KPAIDENTSRCS                    ITMUSER         T     2013-11-12-15.32.03.293082
KPAJOINS                        ITMUSER         T     2013-11-12-15.32.03.317892
KPALOCK                         ITMUSER         T     2013-11-12-15.32.03.348430
KPANODES                        ITMUSER         T     2013-11-12-15.32.03.221328
KPAOUTPUTS                      ITMUSER         T     2013-11-12-15.32.03.235559
KPAOUTPUTSETS                   ITMUSER         T     2013-11-12-15.32.03.333083
KPAPROPS                        ITMUSER         T     2013-11-12-15.32.03.165697
KPASPSSTASKS                    ITMUSER         T     2013-11-12-15.32.03.387054
KPATASKS                        ITMUSER         T     2013-11-12-15.32.03.091619
KPATFRAMES    



( at this time - the Report and Domain Component need not be installed to see this symptom )

After reinstallation of the Base ITM PA component - the button is visible.



At this point - the various support for the agents are not seen ( since the Report and Domains support is not installed )



On a different note ...to reinit the tables if they were existing and somehow deleted accidentally !

 MTEMS and reconfig the PA - and Init the Data base tables.
This also recreates the 18 KPAxxx tables.

Uninstalling Performance Analyzer.

Blog on how to remove the PA ( both the Base PA and the application support is listed here )


The steps are listed in this page.

http://publib.boulder.ibm.com/infocenter/tivihelp/v15r1/index.jsp?topic=%2Fcom.ibm.kpa.analytic.doc%2Ft_instal_uninstall.html








Before you start  uninstalling, record these below.

cinfo -t  should have listed the PA components:

*********** Tue Nov 12 12:20:53 IST 2013 ******************
User: root Groups: root bin daemon sys adm disk wheel
Host name : nc9118040059         Installer Lvl:06.23.01.00
CandleHome: /opt/IBM/ITM
Version Format: VV.RM.FF.II (V: Version; R: Release; M: Modification; F: Fix; I: Interim Fix)
***********************************************************
...Product inventory

PC   PRODUCT DESC                                              PLAT    VER           BUILD           INSTALL DATE

ax   IBM Tivoli Monitoring Shared Libraries                    li6263  06.23.01.00   d2050a          20131108 1033
ax   IBM Tivoli Monitoring Shared Libraries                    lx8263  06.23.01.00   d2050a          20131108 1023
ax   IBM Tivoli Monitoring Shared Libraries                    lx8266  06.23.01.00   d2050a          20131108 1023
cq   Tivoli Enterprise Portal Server                           lx8263  06.23.01.00   d2050a          20131108 1025
cw   Tivoli Enterprise Portal Browser Client                   lx8263  06.23.01.00   d2050a          20131108 1024
gs   IBM GSKit Security Interface                              li6243  07.40.27.00   d2031a          -
gs   IBM GSKit Security Interface                              lx8266  07.40.27.00   d2031a          -
hd   Warehouse Proxy                                           lx8266  06.23.01.00   d2050a          20131108 1033
iu   IBM HTTP Server                                           li6263  07.00.00.00   d2031a          20131108 1024
iw   IBM Tivoli Enterprise Portal Server Extensions            li6263  07.00.19.00   d2031a          20131108 1025
jr   Tivoli Enterprise-supplied JRE                            li6263  06.09.02.00   d2031a          -
jr   Tivoli Enterprise-supplied JRE                            lx8266  06.09.02.00   d2031a          -
kf   IBM Eclipse Help Server                                   li6263  06.23.01.00   d2031a          20131108 1025
lz   Monitoring Agent for Linux OS                             lx8266  06.23.01.00   20471           20131108 1050
ms   Tivoli Enterprise Monitoring Server                       lx8266  06.23.01.00   d2050a          20131108 1023
pa   Tivoli Performance Analyzer                               lx8266  06.23.01.00   20551           20131108 1033
sh   Tivoli Enterprise Monitoring SOAP Server                  lx8266  06.23.01.00   d2050a          20131108 1023
sy   Summarization and Pruning Agent                           lx8266  06.23.01.00   d2047a          20131108 1023
t1   ITCAM File Transfer Enablement                            lx8263  07.21.01.00   201211232112    20131108 1221
t1   ITCAM File Transfer Enablement                            lx8266  07.30.00.00   20100000-0000   -
t3   ITCAM Console                                             lx8263  07.30.01.20   201306060420    20131108 1220
t4   ITCAM for Client Response Time                            lx8263  07.30.01.00   201211232112    20131108 1221
t5   ITCAM for Web Response Time                               lx8266  07.30.01.00   201211232112    20131108 1222
t6   ITCAM for Robotic Response Time                           lx8263  07.30.01.00   201211232112    20131108 1221
ue   Tivoli Enterprise Services User Interface Extensions      lx8266  06.23.01.00   d2050a          20131108 1023
ui   Tivoli Enterprise Services User Interface                 lx8263  06.23.01.00   d2050a          20131108 1023
ui   Tivoli Enterprise Services User Interface                 lx8266  06.23.01.00   d2050a          20131108 1023


PC   APPLICATION SUPPORT DESC                                  PLAT    APP VER       BUILD           INSTALL DATE

a4   Monitoring Agent for i5/OS                                tms     06.23.01.00   20511           20131108 1033
a4   Monitoring Agent for i5/OS                                tps     06.23.01.00   20511           20131108 1038
a4   Monitoring Agent for i5/OS                                tpw     06.23.01.00   20511           20131108 1037
hd   Warehouse Proxy                                           tms     06.23.01.00   d2050a          20131108 1033
hd   Warehouse Proxy                                           tps     06.23.01.00   d2050a          20131108 1039
hd   Warehouse Proxy                                           tpw     06.23.01.00   d2050a          20131108 1038
it   TEC GUI Integration                                       tps     06.23.01.00   d2031a          20131108 1038
it   TEC GUI Integration                                       tpw     06.23.01.00   d2031a          20131108 1037
lz   Monitoring Agent for Linux OS                             tms     06.23.01.00   20471           20131108 1033
lz   Monitoring Agent for Linux OS                             tps     06.23.01.00   20471           20131108 1038
lz   Monitoring Agent for Linux OS                             tpw     06.23.01.00   20471           20131108 1037
ms   Tivoli Enterprise Monitoring Server                       tms     06.23.01.00   d2050a          20131108 1033
nt   Monitoring Agent for Windows OS                           tms     06.23.01.00   20471           20131108 1033
nt   Monitoring Agent for Windows OS                           tps     06.23.01.00   20471           20131108 1038
nt   Monitoring Agent for Windows OS                           tpw     06.23.01.00   20471           20131108 1037
p0   Performance Analyzer Domain for DB2                       tpa     06.23.01.00   20552           20131108 1349
p3   Performance Analyzer Domain for OS agent                  tms     06.23.01.00   20552           20131108 1349
p3   Performance Analyzer Domain for OS agent                  tpa     06.23.01.00   20552           20131108 1349
p3   Performance Analyzer Domain for OS agent                  tps     06.23.01.00   20552           20131108 1349
p3   Performance Analyzer Domain for OS agent                  tpw     06.23.01.00   20552           20131108 1348
p4   Performance Analyzer Domain for Oracle                    tpa     06.23.01.00   20552           20131108 1349
p6   Performance Analyzer Domain for System p                  tpa     06.23.01.00   20552           20131108 1349
pa   Tivoli Performance Analyzer                               tms     06.23.01.00   20551           20131108 1033
pa   Tivoli Performance Analyzer                               tps     06.23.01.00   20551           20131108 1038
pa   Tivoli Performance Analyzer                               tpw     06.23.01.00   20551           20131108 1037
pi   Performance Analyzer Domain for ITCAM RT                  tms     06.23.01.00   20552           20131108 1349
pi   Performance Analyzer Domain for ITCAM RT                  tpa     06.23.01.00   20552           20131108 1349
pi   Performance Analyzer Domain for ITCAM RT                  tps     06.23.01.00   20552           20131108 1349
pi   Performance Analyzer Domain for ITCAM RT                  tpw     06.23.01.00   20552           20131108 1348
pu   Performance Analyzer Domain for VMware                    tpa     06.23.01.00   20552           20131108 1349




Login to the database, and check that the KPA tables are present ( or missing if they are corrupted  )




( Hint: These gets installed when we are installing the base ITM PA component,  Option 1 )
 
 On a RHEL 64 server
Step b: above.

cd /opt/IBM/ITM/lx8266/pa/bin

[root@nc9118040059 bin]# pwd
/opt/IBM/ITM/lx8266/pa/bin
[root@nc9118040059 bin]# uname -p
x86_64



Step c:
Before issuing the Drop PA tables
Check that the Database is started,  ( In this blog I have used DB2 )
check that the paconf.,jar is in the folder where I am looking to run the above command ( .. -destroyDB)
check that the db2jcc.jar and db2jcc_license.jar  -
Get that figured out first - before executing the command.

The command is

/opt/IBM/ITM/JRE/lx8266/bin/java -cp paconf.jar:/opt/IBM/ITM/classes/kjrall.jar:/opt/ibm/db2/V9.7/java/db2jcc.jar:/opt/ibm/db2/V9.7/java/db2jcc_license_cu.jar com.ibm.tivoli.pa.config.PAConfigMain -destroyDB
Nov 12, 2013 12:54:38 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: Dropping all tables
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPATASKS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAPROPS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAATTR. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPACONSTRAINTS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPANODES. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAOUTPUTS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAIDENTDESTS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAIDENTSRCS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAJOINS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAOUTPUTSETS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPALOCK. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPATFRAMES. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAEXCEPTIONS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAEXCCONSTR. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPAFOLDERS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPADOMAINS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPASPSSTASKS. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: SQLException caught dropping table: KPACONF. Continue...
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.data.DBTaskStorage dropAllTables
INFO: All tables dropped
Nov 12, 2013 12:54:41 PM com.ibm.tivoli.pa.config.PAConfigMain process
INFO: Done




The above message was because the KPATASKS etc were not created to begin with and was corrupted - hence the exception - but assuming it is there then the output would be different.

Now, run the
db2 list tables for all
the KPATASKS and others should all be gone.


Step 2 and 3:
Stop all the processes first ( itmcmd agent stop cq hd sy lz all )

./uninstall.sh





This will leave you with the product uninstalled.


But the Application support will still be there.

Link to remove the app support is :

http://www-01.ibm.com/support/docview.wss?uid=swg21296601

Follow steps below :

bin/uninstall-appsupp.sh -c tps ${XX}

Remove TEPS App support.

[root@nc9118040059 ITM]# bin/uninstall-appsupp.sh -c tps ${XX}
uninstall-appsupp.sh        : Application support for pa tps will be removed..
Processing. Please wait...
Stopping Tivoli Enterprise Portal Server ...
KCIIN0196E Agent is not running...
Processing. Please wait...
Stopping IBM Eclipse Help Server ...
KCIIN0196E Agent is not running...
Starting user script...
The Tivoli Enterprise Portal Server (TEPS) was not found to be running.
. /opt/IBM/ITM/lx8263/cq/bin/migrate-export.sh /opt/IBM/ITM/lx8263/cq/bin/migrate-env.sh         2>&1 > /opt/IBM/ITM/logs/migrate-export.log
Starting the Tivoli Enterprise Portal Server (TEPS) in script mode.
Execution of migrate-export.sh complete
Starting user script...
Starting user script...
The Tivoli Enterprise Portal Server (TEPS) was not found to be running.
. /opt/IBM/ITM/lx8263/cq/bin/migrate-import.sh /opt/IBM/ITM/lx8263/cq/bin/migrate-env.sh         2>&1 > /opt/IBM/ITM/logs/migrate-import.log
Starting the Tivoli Enterprise Portal Server (TEPS) in script mode.
Execution of migrate-import.sh complete
uninstall-appsupp.sh        : Application support for pa tpw will be removed..
Agent configuration started...
... running InstallPresentation.sh
... InstallPresentation.sh completed
Agent configuration completed...


Remove TEMS app support
[root@nc9118040059 ITM]# bin/uninstall-appsupp.sh -c tms -t TEMS ${XX}
uninstall-appsupp.sh        : Application support for pa tms will be removed..
Stopping TEMS...
It can take up to ten minutes.
KCIIN0083E TEMS is not running...
Starting TEMS...
It can take up to ten minutes.
TEMS started...
Stopping TEMS...
It can take up to ten minutes.
TEMS stopped...



Next ,

Each time - run the cinfo - t and check that the pa stuff is removed.
now,

Remove the application support for p3, pi and other domains that were installed.
[root@nc9118040059 bin]# ./uninstall-appsupp.sh -c tps p3
uninstall-appsupp.sh        : Application support for p3 tps will be removed..
Processing. Please wait...
Stopping Tivoli Enterprise Portal Server ...
KCIIN0196E Agent is not running...
        Processing. Please wait...
Stopping IBM Eclipse Help Server ...
KCIIN0196E Agent is not running...
Starting user script...
The Tivoli Enterprise Portal Server (TEPS) was not found to be running.
. /opt/IBM/ITM/lx8263/cq/bin/migrate-export.sh /opt/IBM/ITM/lx8263/cq/bin/migrate-env.sh         2>&1 > /opt/IBM/ITM/logs/migrate-export.log
Starting the Tivoli Enterprise Portal Server (TEPS) in script mode.
Execution of migrate-export.sh complete
Starting user script...
Starting user script...
The Tivoli Enterprise Portal Server (TEPS) was not found to be running.
. /opt/IBM/ITM/lx8263/cq/bin/migrate-import.sh /opt/IBM/ITM/lx8263/cq/bin/migrate-env.sh         2>&1 > /opt/IBM/ITM/logs/migrate-import.log
Starting the Tivoli Enterprise Portal Server (TEPS) in script mode.
Execution of migrate-import.sh complete
uninstall-appsupp.sh        : Application support for p3 tpw will be removed..
Agent configuration started...
... running InstallPresentation.sh
... InstallPresentation.sh completed
Agent configuration completed...



[root@nc9118040059 bin]# ./uninstall-appsupp.sh -c tps pi
uninstall-appsupp.sh        : Application support for pi tps will be removed..
Processing. Please wait...
Stopping Tivoli Enterprise Portal Server ...
KCIIN0196E Agent is not running...
Processing. Please wait...
Stopping IBM Eclipse Help Server ...
KCIIN0196E Agent is not running...
Starting user script...
The Tivoli Enterprise Portal Server (TEPS) was not found to be running.
. /opt/IBM/ITM/lx8263/cq/bin/migrate-export.sh /opt/IBM/ITM/lx8263/cq/bin/migrate-env.sh         2>&1 > /opt/IBM/ITM/logs/migrate-export.log
Starting the Tivoli Enterprise Portal Server (TEPS) in script mode.
The Tivoli Enterprise Portal Server (TEPS) was not found to be running.
. /opt/IBM/ITM/lx8263/cq/bin/migrate-import.sh /opt/IBM/ITM/lx8263/cq/bin/migrate-env.sh         2>&1 > /opt/IBM/ITM/logs/migrate-import.log
Starting the Tivoli Enterprise Portal Server (TEPS) in script mode.
Execution of migrate-import.sh complete
uninstall-appsupp.sh        : Application support for pi tpw will be removed..
Agent configuration started...
... running InstallPresentation.sh
... InstallPresentation.sh completed
Agent configuration completed...






Reboot it after done.





Now, install the Base ITM and choose Performance Analyzer.



------------- Cut and Paste of removal of application support ---------------




How can I remove Application Support for a specific product?
Cause
Programmatic Application Support removal is not supported by any ITM based product.
Answer
APAR IY95965 describes a procedure that, when executed, removes Application Support for a specific Product Code. The APAR applies to IBM Tivoli Monitoring releases ITM 6.1 through ITM 6.2.2
To remove Application Support, follow one of the attached procedures.
There are separate instructions and files for both Unix/Linux platforms and Windows platforms.
The attached document files explain in detail how to remove Application Support from TEMS, TEPS, TEPW (browser client) and TEPD (desktop client).
The zip and tar files contain utilities to aid in the removal process.
The instructions must be followed exactly as stated or errors may occur. Be sure to have a complete backup of your ITM environment including external databases before you use either of these procedures.
NOTE: For Webstart users.
If you are using the TEP Webstart console, additional steps are no longer required. The instructions and utilities have been updated to cause tep.jnlp to be properly regenerated.
Windows Files:
[
IY95965.AppSupp.Uninstall.Windows.doc


iy95965.utils.zip

Unix/Linux Files:

IY95965.AppSupp.Uninstall.Unix.doc


iy95965.utils.tar