This was seen on the Database Administrator during the connection process, since a shutdown was already issued - this error popup was seen.
Seen during the shutdown process. This was in the command prompt/
I had issued the shutdown and it did not seem to complete the process and I went to the services folder and shutdown the various services.
SQL> shutdown
ORA-03113: end-of-file on communication channel
SQL>
Thursday, March 27, 2014
Wednesday, March 26, 2014
Installing ITM 6.3.0 and Oracle 12c as a TDW for PA, SPA and WPA.
Run the setup.exe and let it install all the components on the HUB Tems.
Below is some of the snapshots of my installation on a windows server
How to fix this ?
Rebuild TEPS DB.
Right click -> Advanced ->Utilities -> Build TEPS DB ( ~ )
Install the ITM Agent ( in my case - I installed the 6.3.0 Agent )
Install the Performance Analyzer Agent at last.
Notice the WINNT (32bit executable ) and the WIX64 ( 64 bit executable )
*********** Wednesday, March 26, 2014 4:57:47 AM ************
User : Administrator Group : NA
Host Name : CO9118051206 Installer : Ver: 063002000
CandleHome : C:\IBM\ITM
Installitm : C:\IBM\ITM\InstallITM
*************************************************************
...Product Inventory
PC PRODUCT DESC PLAT VER BUILD INSTALL DATE
AC KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package WIX64 06.30.02.00 201308240836 20140321 0635
CJ TEPD App Support/Tivoli Enterprise Portal Desktop Clien WIX64 06.30.02.00 d3248a 20140321 0635
CQ KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent WIX64 06.30.02.00 d3248a 20140321 0635
CQ TEPS App Support/Tivoli Enterprise Portal Server WIX64 06.30.02.00 d3248a 20140321 0635
CW TEPB App Support/Tivoli Enterprise Portal Browser Clien WINNT 06.30.02.00 d3248a 20140321 0635
GL KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WIX64 06.30.02.00 d3248a 20140321 0635
GL KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WINNT 06.30.02.00 d3248a 20140321 0635
HD KHD(64-bit) CMA/Warehouse Proxy Agent WIX64 06.30.02.00 d3248a 20140321 0635 <============ 64
KF KKF(32-bit) IEH/IBM Eclipse Help Server WINNT 06.30.02.00 d3221a 20140321 0635
MS TEMS App Support/Tivoli Enterprise Monitoring Server WIX64 06.30.02.00 d3248a 20140321 0635
NT KNT(32-bit) CMA/Monitoring Agent for Windows OS WINNT 06.30.02.00 32191 20140326 0314
PA KPA(32-bit) CMA/Tivoli Performance Analyzer WINNT 06.30.02.00 32251 20140321 0635 <================ 32
SY KSY(64-bit) CMA/Summarization and Pruning Agent WIX64 06.30.02.00 d3221a 20140321 0635 <============== 64
UE KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa WINNT 06.30.02.00 d3248a 20140321 0635
PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE
IN Install INS/Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEPD INS/TEP Desktop Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEMS INS/TEMS Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEPS INS/TEP Server Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEMA(32-bit) INS/ITM 6.x Agent Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens WINNT 06.30.02.00 201308240836 20140321 0635
A4 TEMS App Support/Monitoring Agent for i5/OS WICMS 06.30.02.00 32481 20140321 0635
A4 TEPS App Support/Monitoring Agent for i5/OS WICNS 06.30.02.00 32481 20140321 0635
A4 TEPB App Support/Monitoring Agent for i5/OS WIXEB 06.30.02.00 32481 20140321 0635
A4 TEPD App Support/Monitoring Agent for i5/OS WIXEW 06.30.02.00 32481 20140321 0635
AS KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation WIX64 06.30.02.00 d3248a 20140321 0635
GS KGS(64-bit) GSK/IBM GSKit Security Interface WIX64 08.00.50.05 d3221a 20140321 0635
GS KGS(32-bit) GSK/IBM GSKit Security Interface WINNT 08.00.50.05 d3221a 20140321 0635
HD TEMS App Support/Warehouse Proxy WICMS 06.30.02.00 d3248a 20140321 0635
HD TEPS App Support/Warehouse Proxy WICNS 06.30.02.00 d3248a 20140321 0635
HD TEPB App Support/Warehouse Proxy WIXEB 06.30.02.00 d3248a 20140321 0635
HD TEPD App Support/Warehouse Proxy WIXEW 06.30.02.00 d3248a 20140321 0635
II TEPS App Support/IBM Installation Manager WICNS 01.06.03.01 d3221a 20140321 0635
IT TEPS App Support/TEC GUI Integration WICNS 06.30.02.00 d3221a 20140321 0635
IT TEPB App Support/TEC GUI Integration WIXEB 06.30.02.00 d3221a 20140321 0635
IT TEPD App Support/TEC GUI Integration WIXEW 06.30.02.00 d3221a 20140321 0635
IU TEPS App Support/IBM HTTP Server WICNS 08.00.06.00 d3221a 20140321 0635
IW TEPS App Support/Tivoli Enterprise Portal Server Extens WICNS 08.00.06.00 d3221a 20140321 0635
JM KJM(64-bit) JVM/Embedded JVM WIX64 07.04.02.00 201308061911 20140321 0635
JM KJM(32-bit) JVM/Embedded JVM WINNT 07.04.02.00 201308061911 20140321 0635
JM TEPB App Support/Embedded JVM - TEP Browser Client WIXEB 07.05.00.00 201307121313 20140321 0635
LZ TEMS App Support/Monitoring Agent for Linux OS WICMS 06.30.02.00 32341 20140321 0635
LZ TEPS App Support/Monitoring Agent for Linux OS WICNS 06.30.02.00 32341 20140321 0635
LZ TEPB App Support/Monitoring Agent for Linux OS WIXEB 06.30.02.00 32341 20140321 0635
LZ TEPD App Support/Monitoring Agent for Linux OS WIXEW 06.30.02.00 32341 20140321 0635
NT TEMS App Support/Monitoring Agent for Windows OS WICMS 06.30.02.00 32191 20140321 0635
NT TEPS App Support/Monitoring Agent for Windows OS WICNS 06.30.02.00 32191 20140321 0635
NT TEPB App Support/Monitoring Agent for Windows OS WIXEB 06.30.02.00 32191 20140321 0635
NT TEPD App Support/Monitoring Agent for Windows OS WIXEW 06.30.02.00 32191 20140321 0635
P0 KP0(32-bit) CPA/Performance Analyzer Domain for DB2 WINNT 06.30.02.00 32252 20140326 0353
P3 TEMS App Support/Performance Analyzer Domain for OS age WICMS 06.30.02.00 32252 20140326 0353
P3 TEPS App Support/Performance Analyzer Domain for OS age WICNS 06.30.02.00 32252 20140326 0353
P3 KP3(32-bit) CPA/Performance Analyzer Domain for OS agen WINNT 06.30.02.00 32252 20140326 0353
P3 TEPB App Support/Performance Analyzer Domain for OS age WIXEB 06.30.02.00 32252 20140326 0353
P3 TEPD App Support/Performance Analyzer Domain for OS age WIXEW 06.30.02.00 32252 20140326 0353
P4 KP4(32-bit) CPA/Performance Analyzer Domain for Oracle WINNT 06.30.02.00 32252 20140326 0353
P6 KP6(32-bit) CPA/Performance Analyzer Domain for System WINNT 06.30.02.00 32252 20140326 0353
PA TEMS App Support/Tivoli Performance Analyzer WICMS 06.30.02.00 32251 20140321 0635
PA TEPS App Support/Tivoli Performance Analyzer WICNS 06.30.02.00 32251 20140321 0635
PA TEPB App Support/Tivoli Performance Analyzer WIXEB 06.30.02.00 32251 20140321 0635
PA TEPD App Support/Tivoli Performance Analyzer WIXEW 06.30.02.00 32251 20140321 0635
PI KPI(32-bit) CPA/Performance Analyzer Domain for ITCAM R WINNT 06.30.02.00 32252 20140326 0353
PU KPU(32-bit) CPA/Performance Analyzer Domain for VMware WINNT 06.30.02.00 32252 20140326 0353
R2 TEMS App Support/Agentless Monitoring for Windows Opera WICMS 06.30.02.00 201308010129 20140321 0635
R2 TEPS App Support/Agentless Monitoring for Windows Opera WICNS 06.30.02.00 201308010129 20140321 0635
R2 TEPB App Support/Agentless Monitoring for Windows Opera WIXEB 06.30.02.00 201308010129 20140321 0635
R2 TEPD App Support/Agentless Monitoring for Windows Opera WIXEW 06.30.02.00 201308010129 20140321 0635
R3 TEMS App Support/Agentless Monitoring for AIX Operating WICMS 06.30.02.00 201308010131 20140321 0635
R3 TEPS App Support/Agentless Monitoring for AIX Operating WICNS 06.30.02.00 201308010131 20140321 0635
R3 TEPB App Support/Agentless Monitoring for AIX Operating WIXEB 06.30.02.00 201308010131 20140321 0635
R3 TEPD App Support/Agentless Monitoring for AIX Operating WIXEW 06.30.02.00 201308010131 20140321 0635
R4 TEMS App Support/Agentless Monitoring for Linux Operati WICMS 06.30.02.00 201308010134 20140321 0635
R4 TEPS App Support/Agentless Monitoring for Linux Operati WICNS 06.30.02.00 201308010134 20140321 0635
R4 TEPB App Support/Agentless Monitoring for Linux Operati WIXEB 06.30.02.00 201308010134 20140321 0635
R4 TEPD App Support/Agentless Monitoring for Linux Operati WIXEW 06.30.02.00 201308010134 20140321 0635
R5 TEMS App Support/Agentless Monitoring for HP-UX Operati WICMS 06.30.02.00 201308010136 20140321 0635
R5 TEPS App Support/Agentless Monitoring for HP-UX Operati WICNS 06.30.02.00 201308010136 20140321 0635
R5 TEPB App Support/Agentless Monitoring for HP-UX Operati WIXEB 06.30.02.00 201308010136 20140321 0635
R5 TEPD App Support/Agentless Monitoring for HP-UX Operati WIXEW 06.30.02.00 201308010136 20140321 0635
R6 TEMS App Support/Agentless Monitoring for Solaris Opera WICMS 06.30.02.00 201308010138 20140321 0635
R6 TEPS App Support/Agentless Monitoring for Solaris Opera WICNS 06.30.02.00 201308010138 20140321 0635
R6 TEPB App Support/Agentless Monitoring for Solaris Opera WIXEB 06.30.02.00 201308010138 20140321 0635
R6 TEPD App Support/Agentless Monitoring for Solaris Opera WIXEW 06.30.02.00 201308010138 20140321 0635
SY TEMS App Support/Summarization and Pruning Agent WICMS 06.30.02.00 d3221a 20140321 0635
SY TEPS App Support/Summarization and Pruning Agent WICNS 06.30.02.00 d3221a 20140321 0635
SY TEPB App Support/Summarization and Pruning Agent WIXEB 06.30.02.00 d3221a 20140321 0635
SY TEPD App Support/Summarization and Pruning Agent WIXEW 06.30.02.00 d3221a 20140321 0635
T1 TEMS App Support/Tivoli Enterprise Monitoring Server TR WICMS 07.30.63.00 d3248a 20140321 0635
TM TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICMS 06.23.03.00 d3039a 20140321 0635
TM TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICNS 06.23.03.00 d3039a 20140321 0635
UI KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa WINNT 06.30.02.00 201308240836 20140321 0635
UL TEMS App Support/Monitoring Agent for UNIX Logs WICMS 06.23.03.00 30981 20140321 0635
UL TEPS App Support/Monitoring Agent for UNIX Logs WICNS 06.23.03.00 30981 20140321 0635
UL TEPB App Support/Monitoring Agent for UNIX Logs WIXEB 06.23.03.00 30981 20140321 0635
UL TEPD App Support/Monitoring Agent for UNIX Logs WIXEW 06.23.03.00 30981 20140321 0635
UM TEMS App Support/Universal Agent WICMS 06.23.03.00 d3021a 20140321 0635
UM TEPS App Support/Universal Agent WICNS 06.23.03.00 d3021a 20140321 0635
UM TEPB App Support/Universal Agent WIXEB 06.23.03.00 d3021a 20140321 0635
UM TEPD App Support/Universal Agent WIXEW 06.23.03.00 d3021a 20140321 0635
UX TEMS App Support/Monitoring Agent for UNIX OS WICMS 06.30.02.00 32411 20140321 0635
UX TEPS App Support/Monitoring Agent for UNIX OS WICNS 06.30.02.00 32411 20140321 0635
UX TEPB App Support/Monitoring Agent for UNIX OS WIXEB 06.30.02.00 32411 20140321 0635
UX TEPD App Support/Monitoring Agent for UNIX OS WIXEW 06.30.02.00 32411 20140321 0635
At this point - you will notice that there is an error in the kpacma.log stating it cant open the JNI_CreateJava () something.
This leads to the "DB Connection Failure" when you open the PA panel.
To fix this.
This is because the PA is a 32 bit exe, and it needs a 32 bit ODBC driver.
Below you will see that there is no 32 bit Oracle DSN driver.
If there was one - you would have seen the OracleHomeClient_something in the Add"
Notice the missing DSN line for Oracle 32bit Client. it has to be installed.
Please follow the Installation of the Oracle Client blog page to install the Oracle 32bit driver.
Install the 32bit Oracle ODBC driver.
Do not hit the "Test Connection" as it will fail. Only installation seems to have fixed the problem of the DB Failure error in the PA config panel.
This should remedy the Database error seen in the TEPS GUI.
At this time - I started the 32bit ODBC connections by setting the TNS_ADMIN to the new location where the Oracle 32bit ODBC client was installed.
set TNS_ADMIN=c:\app\Administrator\product\12.1.0\client_1\network\admin
echo %TNS_ADMIN%
cd c:\windows\sysWoW64\
odbcad32.exe
If this does not work:
stop all the processes, Rebuild the TEPS Embedded database, Reconfigure the TEPS, Reconfigure the PA and select the "Initialize" the PA tables. and start the PA.
Bring up the SQL developer,
Create a new connection call it WAREHOUS ( ONLY if it is not there ) - ( choose the service name as WAREHOUS ) and click on Tables.
Click on Test, it happens in a second and does not display a success of a failure - but just a flicker of the screen ( on both Windows 2012 and Windows 2008 )
Click on Connect.
Now the WAREHOUS will appear in the left navigational panel.
This below clearly indicates that the PA is configured, but the historical configuration is not .
Another view if the Historical collections were configured.
Below is some of the snapshots of my installation on a windows server
How to fix this ?
Rebuild TEPS DB.
Right click -> Advanced ->Utilities -> Build TEPS DB ( ~ )
Install the ITM Agent ( in my case - I installed the 6.3.0 Agent )
Install the Performance Analyzer Agent at last.
Notice the WINNT (32bit executable ) and the WIX64 ( 64 bit executable )
*********** Wednesday, March 26, 2014 4:57:47 AM ************
User : Administrator Group : NA
Host Name : CO9118051206 Installer : Ver: 063002000
CandleHome : C:\IBM\ITM
Installitm : C:\IBM\ITM\InstallITM
*************************************************************
...Product Inventory
PC PRODUCT DESC PLAT VER BUILD INSTALL DATE
AC KAC(64-bit) CMA/32/64 Bit Agent Compatibility Package WIX64 06.30.02.00 201308240836 20140321 0635
CJ TEPD App Support/Tivoli Enterprise Portal Desktop Clien WIX64 06.30.02.00 d3248a 20140321 0635
CQ KCQ(64-bit) CMA/Tivoli Enterprise Portal Server Agent WIX64 06.30.02.00 d3248a 20140321 0635
CQ TEPS App Support/Tivoli Enterprise Portal Server WIX64 06.30.02.00 d3248a 20140321 0635
CW TEPB App Support/Tivoli Enterprise Portal Browser Clien WINNT 06.30.02.00 d3248a 20140321 0635
GL KGL(64-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WIX64 06.30.02.00 d3248a 20140321 0635
GL KGL(32-bit) CMA/Tivoli Enterprise Monitoring Agent Fram WINNT 06.30.02.00 d3248a 20140321 0635
HD KHD(64-bit) CMA/Warehouse Proxy Agent WIX64 06.30.02.00 d3248a 20140321 0635 <============ 64
KF KKF(32-bit) IEH/IBM Eclipse Help Server WINNT 06.30.02.00 d3221a 20140321 0635
MS TEMS App Support/Tivoli Enterprise Monitoring Server WIX64 06.30.02.00 d3248a 20140321 0635
NT KNT(32-bit) CMA/Monitoring Agent for Windows OS WINNT 06.30.02.00 32191 20140326 0314
PA KPA(32-bit) CMA/Tivoli Performance Analyzer WINNT 06.30.02.00 32251 20140321 0635 <================ 32
SY KSY(64-bit) CMA/Summarization and Pruning Agent WIX64 06.30.02.00 d3221a 20140321 0635 <============== 64
UE KUE(32-bit) CMA/Tivoli Enterprise Services User Interfa WINNT 06.30.02.00 d3248a 20140321 0635
PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE
IN Install INS/Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEPD INS/TEP Desktop Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEMS INS/TEMS Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEPS INS/TEP Server Windows Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEMA(32-bit) INS/ITM 6.x Agent Install Component WINNT 06.30.02.00 201308240836 20140321 0635
IN TEMA(64-bit) INS/ITM 6.x Agent Install Component Extens WINNT 06.30.02.00 201308240836 20140321 0635
A4 TEMS App Support/Monitoring Agent for i5/OS WICMS 06.30.02.00 32481 20140321 0635
A4 TEPS App Support/Monitoring Agent for i5/OS WICNS 06.30.02.00 32481 20140321 0635
A4 TEPB App Support/Monitoring Agent for i5/OS WIXEB 06.30.02.00 32481 20140321 0635
A4 TEPD App Support/Monitoring Agent for i5/OS WIXEW 06.30.02.00 32481 20140321 0635
AS KAS(64-bit) CAS/Tivoli Enterprise Monitoring Automation WIX64 06.30.02.00 d3248a 20140321 0635
GS KGS(64-bit) GSK/IBM GSKit Security Interface WIX64 08.00.50.05 d3221a 20140321 0635
GS KGS(32-bit) GSK/IBM GSKit Security Interface WINNT 08.00.50.05 d3221a 20140321 0635
HD TEMS App Support/Warehouse Proxy WICMS 06.30.02.00 d3248a 20140321 0635
HD TEPS App Support/Warehouse Proxy WICNS 06.30.02.00 d3248a 20140321 0635
HD TEPB App Support/Warehouse Proxy WIXEB 06.30.02.00 d3248a 20140321 0635
HD TEPD App Support/Warehouse Proxy WIXEW 06.30.02.00 d3248a 20140321 0635
II TEPS App Support/IBM Installation Manager WICNS 01.06.03.01 d3221a 20140321 0635
IT TEPS App Support/TEC GUI Integration WICNS 06.30.02.00 d3221a 20140321 0635
IT TEPB App Support/TEC GUI Integration WIXEB 06.30.02.00 d3221a 20140321 0635
IT TEPD App Support/TEC GUI Integration WIXEW 06.30.02.00 d3221a 20140321 0635
IU TEPS App Support/IBM HTTP Server WICNS 08.00.06.00 d3221a 20140321 0635
IW TEPS App Support/Tivoli Enterprise Portal Server Extens WICNS 08.00.06.00 d3221a 20140321 0635
JM KJM(64-bit) JVM/Embedded JVM WIX64 07.04.02.00 201308061911 20140321 0635
JM KJM(32-bit) JVM/Embedded JVM WINNT 07.04.02.00 201308061911 20140321 0635
JM TEPB App Support/Embedded JVM - TEP Browser Client WIXEB 07.05.00.00 201307121313 20140321 0635
LZ TEMS App Support/Monitoring Agent for Linux OS WICMS 06.30.02.00 32341 20140321 0635
LZ TEPS App Support/Monitoring Agent for Linux OS WICNS 06.30.02.00 32341 20140321 0635
LZ TEPB App Support/Monitoring Agent for Linux OS WIXEB 06.30.02.00 32341 20140321 0635
LZ TEPD App Support/Monitoring Agent for Linux OS WIXEW 06.30.02.00 32341 20140321 0635
NT TEMS App Support/Monitoring Agent for Windows OS WICMS 06.30.02.00 32191 20140321 0635
NT TEPS App Support/Monitoring Agent for Windows OS WICNS 06.30.02.00 32191 20140321 0635
NT TEPB App Support/Monitoring Agent for Windows OS WIXEB 06.30.02.00 32191 20140321 0635
NT TEPD App Support/Monitoring Agent for Windows OS WIXEW 06.30.02.00 32191 20140321 0635
P0 KP0(32-bit) CPA/Performance Analyzer Domain for DB2 WINNT 06.30.02.00 32252 20140326 0353
P3 TEMS App Support/Performance Analyzer Domain for OS age WICMS 06.30.02.00 32252 20140326 0353
P3 TEPS App Support/Performance Analyzer Domain for OS age WICNS 06.30.02.00 32252 20140326 0353
P3 KP3(32-bit) CPA/Performance Analyzer Domain for OS agen WINNT 06.30.02.00 32252 20140326 0353
P3 TEPB App Support/Performance Analyzer Domain for OS age WIXEB 06.30.02.00 32252 20140326 0353
P3 TEPD App Support/Performance Analyzer Domain for OS age WIXEW 06.30.02.00 32252 20140326 0353
P4 KP4(32-bit) CPA/Performance Analyzer Domain for Oracle WINNT 06.30.02.00 32252 20140326 0353
P6 KP6(32-bit) CPA/Performance Analyzer Domain for System WINNT 06.30.02.00 32252 20140326 0353
PA TEMS App Support/Tivoli Performance Analyzer WICMS 06.30.02.00 32251 20140321 0635
PA TEPS App Support/Tivoli Performance Analyzer WICNS 06.30.02.00 32251 20140321 0635
PA TEPB App Support/Tivoli Performance Analyzer WIXEB 06.30.02.00 32251 20140321 0635
PA TEPD App Support/Tivoli Performance Analyzer WIXEW 06.30.02.00 32251 20140321 0635
PI KPI(32-bit) CPA/Performance Analyzer Domain for ITCAM R WINNT 06.30.02.00 32252 20140326 0353
PU KPU(32-bit) CPA/Performance Analyzer Domain for VMware WINNT 06.30.02.00 32252 20140326 0353
R2 TEMS App Support/Agentless Monitoring for Windows Opera WICMS 06.30.02.00 201308010129 20140321 0635
R2 TEPS App Support/Agentless Monitoring for Windows Opera WICNS 06.30.02.00 201308010129 20140321 0635
R2 TEPB App Support/Agentless Monitoring for Windows Opera WIXEB 06.30.02.00 201308010129 20140321 0635
R2 TEPD App Support/Agentless Monitoring for Windows Opera WIXEW 06.30.02.00 201308010129 20140321 0635
R3 TEMS App Support/Agentless Monitoring for AIX Operating WICMS 06.30.02.00 201308010131 20140321 0635
R3 TEPS App Support/Agentless Monitoring for AIX Operating WICNS 06.30.02.00 201308010131 20140321 0635
R3 TEPB App Support/Agentless Monitoring for AIX Operating WIXEB 06.30.02.00 201308010131 20140321 0635
R3 TEPD App Support/Agentless Monitoring for AIX Operating WIXEW 06.30.02.00 201308010131 20140321 0635
R4 TEMS App Support/Agentless Monitoring for Linux Operati WICMS 06.30.02.00 201308010134 20140321 0635
R4 TEPS App Support/Agentless Monitoring for Linux Operati WICNS 06.30.02.00 201308010134 20140321 0635
R4 TEPB App Support/Agentless Monitoring for Linux Operati WIXEB 06.30.02.00 201308010134 20140321 0635
R4 TEPD App Support/Agentless Monitoring for Linux Operati WIXEW 06.30.02.00 201308010134 20140321 0635
R5 TEMS App Support/Agentless Monitoring for HP-UX Operati WICMS 06.30.02.00 201308010136 20140321 0635
R5 TEPS App Support/Agentless Monitoring for HP-UX Operati WICNS 06.30.02.00 201308010136 20140321 0635
R5 TEPB App Support/Agentless Monitoring for HP-UX Operati WIXEB 06.30.02.00 201308010136 20140321 0635
R5 TEPD App Support/Agentless Monitoring for HP-UX Operati WIXEW 06.30.02.00 201308010136 20140321 0635
R6 TEMS App Support/Agentless Monitoring for Solaris Opera WICMS 06.30.02.00 201308010138 20140321 0635
R6 TEPS App Support/Agentless Monitoring for Solaris Opera WICNS 06.30.02.00 201308010138 20140321 0635
R6 TEPB App Support/Agentless Monitoring for Solaris Opera WIXEB 06.30.02.00 201308010138 20140321 0635
R6 TEPD App Support/Agentless Monitoring for Solaris Opera WIXEW 06.30.02.00 201308010138 20140321 0635
SY TEMS App Support/Summarization and Pruning Agent WICMS 06.30.02.00 d3221a 20140321 0635
SY TEPS App Support/Summarization and Pruning Agent WICNS 06.30.02.00 d3221a 20140321 0635
SY TEPB App Support/Summarization and Pruning Agent WIXEB 06.30.02.00 d3221a 20140321 0635
SY TEPD App Support/Summarization and Pruning Agent WIXEW 06.30.02.00 d3221a 20140321 0635
T1 TEMS App Support/Tivoli Enterprise Monitoring Server TR WICMS 07.30.63.00 d3248a 20140321 0635
TM TEMS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICMS 06.23.03.00 d3039a 20140321 0635
TM TEPS App Support/IBM Tivoli Monitoring 5.x Endpoint Sup WICNS 06.23.03.00 d3039a 20140321 0635
UI KUI(32-bit) CLI/Tivoli Enterprise Services User Interfa WINNT 06.30.02.00 201308240836 20140321 0635
UL TEMS App Support/Monitoring Agent for UNIX Logs WICMS 06.23.03.00 30981 20140321 0635
UL TEPS App Support/Monitoring Agent for UNIX Logs WICNS 06.23.03.00 30981 20140321 0635
UL TEPB App Support/Monitoring Agent for UNIX Logs WIXEB 06.23.03.00 30981 20140321 0635
UL TEPD App Support/Monitoring Agent for UNIX Logs WIXEW 06.23.03.00 30981 20140321 0635
UM TEMS App Support/Universal Agent WICMS 06.23.03.00 d3021a 20140321 0635
UM TEPS App Support/Universal Agent WICNS 06.23.03.00 d3021a 20140321 0635
UM TEPB App Support/Universal Agent WIXEB 06.23.03.00 d3021a 20140321 0635
UM TEPD App Support/Universal Agent WIXEW 06.23.03.00 d3021a 20140321 0635
UX TEMS App Support/Monitoring Agent for UNIX OS WICMS 06.30.02.00 32411 20140321 0635
UX TEPS App Support/Monitoring Agent for UNIX OS WICNS 06.30.02.00 32411 20140321 0635
UX TEPB App Support/Monitoring Agent for UNIX OS WIXEB 06.30.02.00 32411 20140321 0635
UX TEPD App Support/Monitoring Agent for UNIX OS WIXEW 06.30.02.00 32411 20140321 0635
At this point - you will notice that there is an error in the kpacma.log stating it cant open the JNI_CreateJava () something.
This leads to the "DB Connection Failure" when you open the PA panel.
To fix this.
This is because the PA is a 32 bit exe, and it needs a 32 bit ODBC driver.
Below you will see that there is no 32 bit Oracle DSN driver.
If there was one - you would have seen the OracleHomeClient_something in the Add"
Notice the missing DSN line for Oracle 32bit Client. it has to be installed.
Please follow the Installation of the Oracle Client blog page to install the Oracle 32bit driver.
Install the 32bit Oracle ODBC driver.
Do not hit the "Test Connection" as it will fail. Only installation seems to have fixed the problem of the DB Failure error in the PA config panel.
This should remedy the Database error seen in the TEPS GUI.
At this time - I started the 32bit ODBC connections by setting the TNS_ADMIN to the new location where the Oracle 32bit ODBC client was installed.
set TNS_ADMIN=c:\app\Administrator\product\12.1.0\client_1\network\admin
echo %TNS_ADMIN%
cd c:\windows\sysWoW64\
odbcad32.exe
At this time - I added and did not "Test Connection", as it would fail in the ODBC 32 window.
Reconfigured the PA again, and reinit the PA tables to catch up with the 32bit ODBC driver ( I think the PA automatically detects the 32bit ODBC driver and uses it - not sure on the concept behind this )
Restart the Performance Analyzer, and the TEPS GUI panel should list the connection as "OK" instead of the ERROR,
and also the bottom TEPS PA panel will list the various tasks.
If this does not work:
stop all the processes, Rebuild the TEPS Embedded database, Reconfigure the TEPS, Reconfigure the PA and select the "Initialize" the PA tables. and start the PA.
Bring up the SQL developer,
Create a new connection call it WAREHOUS ( ONLY if it is not there ) - ( choose the service name as WAREHOUS ) and click on Tables.
Click on Test, it happens in a second and does not display a success of a failure - but just a flicker of the screen ( on both Windows 2012 and Windows 2008 )
Click on Connect.
Now the WAREHOUS will appear in the left navigational panel.
This below clearly indicates that the PA is configured, but the historical configuration is not .
Another view if the Historical collections were configured.
ORA - 12560 - TNS protocol adapter error
c:\Windows\System32>sqlplus sys as sysdba
SQL*Plus: Release 12.1.0.1.0 Production on Wed Mar 26 16:25:03 2014
Copyright (c) 1982, 2013, Oracle. All rights reserved.
Enter password:
ERROR:
ORA-12560: TNS:protocol adapter error
Enter user-name:
How to resolve this ?
========================================================
search for the service and start it
Run-> services.msc - search for WAREHOUS -> Start the service.
This did not help either !
=========================================================
=========================================================
One of the web sites said a ) set the oracle_sid and b) net start.
1.
I had to stop it first and restarted it - no luck !
c:\app\Administrator\product\12.1.0\client_1>set oracle_sid=WAREHOUS
c:\app\Administrator\product\12.1.0\client_1>net start oracleserviceWAREHOUS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
c:\app\Administrator\product\12.1.0\client_1>net stop oracleserviceWAREHOUS
The OracleServiceWAREHOUS service is stopping...........
The OracleServiceWAREHOUS service was stopped successfully.
c:\app\Administrator\product\12.1.0\client_1>sqlplus / as sysdba
SQL*Plus: Release 12.1.0.1.0 Production on Wed Mar 26 16:51:21 2014
Copyright (c) 1982, 2013, Oracle. All rights reserved.
ERROR:
ORA-12560: TNS:protocol adapter error
SQL*Plus: Release 12.1.0.1.0 Production on Wed Mar 26 16:25:03 2014
Copyright (c) 1982, 2013, Oracle. All rights reserved.
Enter password:
ERROR:
ORA-12560: TNS:protocol adapter error
Enter user-name:
How to resolve this ?
========================================================
search for the service and start it
Run-> services.msc - search for WAREHOUS -> Start the service.
This did not help either !
=========================================================
=========================================================
One of the web sites said a ) set the oracle_sid and b) net start.
1.
I had to stop it first and restarted it - no luck !
c:\app\Administrator\product\12.1.0\client_1>set oracle_sid=WAREHOUS
c:\app\Administrator\product\12.1.0\client_1>net start oracleserviceWAREHOUS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
c:\app\Administrator\product\12.1.0\client_1>net stop oracleserviceWAREHOUS
The OracleServiceWAREHOUS service is stopping...........
The OracleServiceWAREHOUS service was stopped successfully.
c:\app\Administrator\product\12.1.0\client_1>sqlplus / as sysdba
SQL*Plus: Release 12.1.0.1.0 Production on Wed Mar 26 16:51:21 2014
Copyright (c) 1982, 2013, Oracle. All rights reserved.
ERROR:
ORA-12560: TNS:protocol adapter error
Tuesday, March 25, 2014
Test scenarios with Oracle 12c while creating the TDW.
SQL Developer and SQL Plus:
After installation and creating of the Oracle DB WAREHOUS, and configuring the ITM and launching the 64 bit SQL developer, follow this procedure to see the WAREHOUS on the left panel.
I had to manually create the connections in order to see the WAREHOUS db.
This is the link I followed.
http://docs.oracle.com/cd/E16655_01/appdev.121/e21814/tdddg_connecting.htm#TDDDG121
Essentially - click on Connections-> new Connection-> and enter as shown below.
Click on WAREHOUS and this is what was seen.
How to remove this error :
For this
Check that the ITM TEPS GUI is showing the PA panel and the tasks correctly - before proceeding.
a ) tnslsnr stop
b ) Remove the TNS_ADMIN in the Control Panel -> Advanced -> Environemntvars.
c ) Stop the SQL developer plus.
d ) Close the Command window.
e ) Open new command prompt.
f ) Echo %TNS_ADMIN% - should show that this environment is not set
g ) tnsping WAREHOUS
C:\Users\Administrator>tnsping WAREHOUS
TNS Ping Utility for 64-bit Windows: Version 12.1.0.1.0 - Production on 25-MAR-2
014 16:18:18
Copyright (c) 1997, 2013, Oracle. All rights reserved.
Used parameter files:
C:\app\Administrator\product\12.1.0\dbhome_1\network\admin\sqlnet.ora
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = co911805
1168.in.ibm.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAM
E = WAREHOUS)))
OK (10 msec) <============================================
i ) start the SQL developer plus
To be continued. )
=============================================================================
To fix this.
Installing Oracle 12c Client for ODBC connections.
This blog discusses how to resolve the ERROR shown on the TEP GUI console when the performance Analyzer is started.
Some background:
Performance Analyzer Agent is built as a 32 bit executable.
If one is attempting to run this on a windows 2012 platform which is a 64 bit, then this requires a 32bit Oracle ODBC drivers to be set up and it cannot use the default 64 bit ODBC connections.
In this context : one would download the 32 bit Oracle ODBC driver from this location below:
c:\IBM\ITM>kincinfo -t pa
************ Tuesday, March 25, 2014 3:04:14 PM *************
User : Administrator Group : NA
Host Name : CO9118051168 Installer : Ver: 063002000
CandleHome : C:\IBM\ITM
Installitm : C:\IBM\ITM\InstallITM
*************************************************************
...Product Inventory
PC PRODUCT DESC PLAT VER
BUILD INSTALL DATE
PA KPA(32-bit) CMA/Tivoli Performance Analyzer WINNT 06.30.02.00 32251 20140319 1638
PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE
PA TEMS App Support/Tivoli Performance Analyzer WICMS 06.30.02.00 32251 20140319 1638
PA TEPS App Support/Tivoli Performance Analyzer WICNS 06.30.02.00 32251 20140319 1638
PA TEPB App Support/Tivoli Performance Analyzer WIXEB 06.30.02.00 32251 20140319 1638
PA TEPD App Support/Tivoli Performance Analyzer WIXEW 06.30.02.00 32251 20140319 1638
P0 KP0(32-bit) CPA/Performance Analyzer Domain for DB2 WICPA 06.30.02.00 32252 20140320 1146
P3 KP3(32-bit) CPA/Performance Analyzer Domain for OS agen WICPA 06.30.02.00 32252 20140320 1146
P4 KP4(32-bit) CPA/Performance Analyzer Domain for Oracle WICPA 06.30.02.00 32252 20140320 1146
P6 KP6(32-bit) CPA/Performance Analyzer Domain for System WICPA 06.30.02.00 32252 20140320 1146
PI KPI(32-bit) CPA/Performance Analyzer Domain for ITCAM R WICPA 06.30.02.00 32252 20140320 1146
PU KPU(32-bit) CPA/Performance Analyzer Domain for VMware WICPA 06.30.02.00 32252 20140320 1146
Check what the Kincinfo is showing
Is it WINNT or WIX64?
If it's WINNT, then you need to create a 32-bit ODBC so it can talk to the Oracle TDW.
While WPA requires 64-bit ODBC. So we have to create 2 different ODBC when TEPS and WPA are installed on the same Window system.
Here are some snapshots of installing the 32bit Oracle ODBC driver.
( but before you install - click on c:\windows\sysWoW64\odbcad32.exe and click on DSN - and ensure
a) The ITM Warehouse is a 64 bit DSN and
b) Add -> does not have a " Oracle 12dbhome_1 " - clearly indicating the DSN for 32 bit is not present.
Let's download the 32bit Oracle client :
http://www.oracle.com/technetwork/indexes/downloads/index.html
http://www.oracle.com/technetwork/topics/dotnet/downloads/net-downloads-160392.html
PA is a 32bit executable, itneeds the 32bit ODBC to talk to the Oracle TDW.First to install the 32bit ODBC so that it can talk to the Oracle TDW
bring up the 32bit ODBC and validate that there is no DSN
below, it is a 32bit ODBC -and THE DSN is actually 64 bit, but I need to install and create the 32 bit.
Now install the 32bit oracle client.
Click Next.
Now, bring up the 32bit ODBC in the c:\windows\syswow64 folder.
Click on Add.
Search for the 32 bit Oracle ODBC driver.
Configure and test the connection.
If you got this.
Check TNSNames.ora in the c:\app\Administrator\product\12.1.0\client_1\Network\Admin
Troubleshooting tips:
The client installs a new folder as shown below in blue.
c:\app\Administrator\product\12.1.0>dir
Volume in drive C has no label.
Volume Serial Number is F635-DBE5
Directory of c:\app\Administrator\product\12.1.0
03/25/2014 11:54 AM <DIR> .
03/25/2014 11:54 AM <DIR> ..
03/25/2014 12:03 PM <DIR> client_1
03/25/2014 12:26 PM <DIR> dbhome_1
0 File(s) 0 bytes
4 Dir(s) 9,499,811,840 bytes free
Go to "Control Panel -> Advanced ->
Set the environment variable in the Advanced tab of the System Properties control panel.
Bring up a new command prompt window.
Check it is set:
echo %TNS_ADMIN%
Then run tnsping to check if your connect string can be resolved:
The tnsnames.ora looks like this.
ITM Warehouse =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = co9118051168)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = WAREHOUS)
)
)
( to be continued )
The impact of this is the PA on the TEPS console does not show the ERROR it used to show earlier.
tnsping <connect string>
Some background:
Performance Analyzer Agent is built as a 32 bit executable.
If one is attempting to run this on a windows 2012 platform which is a 64 bit, then this requires a 32bit Oracle ODBC drivers to be set up and it cannot use the default 64 bit ODBC connections.
In this context : one would download the 32 bit Oracle ODBC driver from this location below:
c:\IBM\ITM>kincinfo -t pa
************ Tuesday, March 25, 2014 3:04:14 PM *************
User : Administrator Group : NA
Host Name : CO9118051168 Installer : Ver: 063002000
CandleHome : C:\IBM\ITM
Installitm : C:\IBM\ITM\InstallITM
*************************************************************
...Product Inventory
PC PRODUCT DESC PLAT VER
BUILD INSTALL DATE
PA KPA(32-bit) CMA/Tivoli Performance Analyzer WINNT 06.30.02.00 32251 20140319 1638
PC APPLICATION SUPPORT DESC PLAT APP VER BUILD INSTALL DATE
PA TEMS App Support/Tivoli Performance Analyzer WICMS 06.30.02.00 32251 20140319 1638
PA TEPS App Support/Tivoli Performance Analyzer WICNS 06.30.02.00 32251 20140319 1638
PA TEPB App Support/Tivoli Performance Analyzer WIXEB 06.30.02.00 32251 20140319 1638
PA TEPD App Support/Tivoli Performance Analyzer WIXEW 06.30.02.00 32251 20140319 1638
P0 KP0(32-bit) CPA/Performance Analyzer Domain for DB2 WICPA 06.30.02.00 32252 20140320 1146
P3 KP3(32-bit) CPA/Performance Analyzer Domain for OS agen WICPA 06.30.02.00 32252 20140320 1146
P4 KP4(32-bit) CPA/Performance Analyzer Domain for Oracle WICPA 06.30.02.00 32252 20140320 1146
P6 KP6(32-bit) CPA/Performance Analyzer Domain for System WICPA 06.30.02.00 32252 20140320 1146
PI KPI(32-bit) CPA/Performance Analyzer Domain for ITCAM R WICPA 06.30.02.00 32252 20140320 1146
PU KPU(32-bit) CPA/Performance Analyzer Domain for VMware WICPA 06.30.02.00 32252 20140320 1146
Check what the Kincinfo is showing
Is it WINNT or WIX64?
If it's WINNT, then you need to create a 32-bit ODBC so it can talk to the Oracle TDW.
While WPA requires 64-bit ODBC. So we have to create 2 different ODBC when TEPS and WPA are installed on the same Window system.
Here are some snapshots of installing the 32bit Oracle ODBC driver.
( but before you install - click on c:\windows\sysWoW64\odbcad32.exe and click on DSN - and ensure
a) The ITM Warehouse is a 64 bit DSN and
b) Add -> does not have a " Oracle 12dbhome_1 " - clearly indicating the DSN for 32 bit is not present.
Let's download the 32bit Oracle client :
http://www.oracle.com/technetwork/indexes/downloads/index.html
http://www.oracle.com/technetwork/topics/dotnet/downloads/net-downloads-160392.html
PA is a 32bit executable, itneeds the 32bit ODBC to talk to the Oracle TDW.First to install the 32bit ODBC so that it can talk to the Oracle TDW
bring up the 32bit ODBC and validate that there is no DSN
below, it is a 32bit ODBC -and THE DSN is actually 64 bit, but I need to install and create the 32 bit.
Now install the 32bit oracle client.
Click Next.
Now, bring up the 32bit ODBC in the c:\windows\syswow64 folder.
Click on Add.
Search for the 32 bit Oracle ODBC driver.
Configure and test the connection.
If you got this.
Check TNSNames.ora in the c:\app\Administrator\product\12.1.0\client_1\Network\Admin
Troubleshooting tips:
The client installs a new folder as shown below in blue.
c:\app\Administrator\product\12.1.0>dir
Volume in drive C has no label.
Volume Serial Number is F635-DBE5
Directory of c:\app\Administrator\product\12.1.0
03/25/2014 11:54 AM <DIR> .
03/25/2014 11:54 AM <DIR> ..
03/25/2014 12:03 PM <DIR> client_1
03/25/2014 12:26 PM <DIR> dbhome_1
0 File(s) 0 bytes
4 Dir(s) 9,499,811,840 bytes free
Go to "Control Panel -> Advanced ->
Set the environment variable in the Advanced tab of the System Properties control panel.
Bring up a new command prompt window.
Check it is set:
echo %TNS_ADMIN%
Then run tnsping to check if your connect string can be resolved:
The tnsnames.ora looks like this.
ITM Warehouse =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = co9118051168)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = WAREHOUS)
)
)
( to be continued )
The impact of this is the PA on the TEPS console does not show the ERROR it used to show earlier.
tnsping <connect string>
Subscribe to:
Posts (Atom)